Services · Advisory & Support
Independent advisory on Oracle stack architecture and roadmap, plus managed support for production Fusion, OIC, and OCI environments under declared SLAs.
Oracle Partner Network memberIndependent review of an existing Fusion, OCI, or OIC architecture. Findings, risks, and prioritized recommendations in a written report.
12–24 month roadmap covering Fusion module adoption, integration consolidation, extension modernization, and OCI migration where applicable.
Right-sizing Oracle SKUs, identifying unused entitlements, scoping renewals. Independent of Oracle Sales motion.
Sitting on RFP responses, scoping calls, and partner negotiations as the technical advisor.
Production support for Fusion configuration, OIC flows, VBCS and APEX extensions, and OCI environments under declared SLAs. Incident, problem, and change managed against agreed response and resolution times.
Coordinating Oracle's quarterly Fusion and OIC release cycle: impact assessment, regression testing, change windows, and production cutover.
Process
What's in scope, what's out, what the response and resolution targets are, and what gets escalated to whom.
Environment access, runbook collection, known-issue handover, contact and escalation paths. A defined onboarding window.
Incident management, change management, monthly service reviews, quarterly release windows.
Quarterly service reviews against SLAs, scope adjustments, and ongoing optimization recommendations.
Advisory recommendations are about what's best for your environment, not what's best for the next quarter's PO. Stated up front.
Response and resolution targets written into the agreement. Monthly service reviews against the SLAs, not vibes.
Quarterly Fusion and OIC release impacts assessed before production windows, not after.
Runbooks, architecture documents, and decision logs maintained throughout. If you change vendors, your team isn't left in the dark.
Complement. Oracle Support handles product-level defects and platform issues. We handle configuration, integration, extension, and operational work that Oracle Support doesn't cover. We also broker Oracle Support tickets when the line between configuration and product defect needs clarifying.
Standard tiers: P1 acknowledged in 1 hour with engineering response in 4 hours; P2 in 4 / 24 hours; P3 in 1 / 5 business days. Tiers and coverage hours (business-hours vs 24×7) are agreed per engagement.
Yes — as a standalone fixed-price engagement. A common driver is an Oracle renewal in 3–6 months and a desire for an independent view of what's actually being used.
Each release is reviewed for impact in the regression environment; impact summary and breaking changes are published before the production window. Test environments upgrade ahead of production on a defined schedule.
Yes. The onboarding phase covers runbook handover, known issues, and access provisioning, with a parallel-run period before we accept primary responsibility.
Keep exploring
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Explore serviceOIC integrations across Fusion, third-party SaaS, and on-premise systems. Built with monitoring, retry, and reconciliation as first-class concerns, not bolt-ons.
Explore serviceRequirements, architecture, build, test, and release — delivered as one team, to one design, across Oracle Fusion, OIC, OCI, and the extensions that make them work for your business.
Explore serviceTell us what you're working on. We respond to inquiries within 2 business days.
